System, Security and Support FAQs

Location

Are you an Australian based company?

Yes

Are your data centres in Australia?

Yes

System information

What sort of product is INVOLVE?

INVOLVE is software as a service

Is your solution purely Volunteer Management?

Yes

Are your Services provided 100% on managed cloud services (not private cloud solutions)?

Yes, we are hosted on Microsoft Azure

Are you ISO 290001 (or similar) compliant?

Azure is ISO 29000 compliant -https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-iso-27001#azure-and-isoiec-27001

Do you offer Multi-Factor Authentication (MFA)?

Stand-alone MFA is not supported, but Multi-Factor Authentication is available via Azure AD and Single Sign On.

Does INVOLVE have an API?

We do have an API that's used internally but granting access to that would involve a separate project with our developer to determine access requirements and develop a solution that meets your needs.

Do you offer integration via an API to extract data for reporting?

Integrations are available as a separate project. Data can be extracted in CSV format for custom reporting requirements.

What level of systems availability do you generally deliver?

99.996% over the past 90 days

Is there a Mobile Application?

No, but the user interface is mobile friendly

Data Storage

Where is my data stored?

All hosting and backups are within Australia with no data stored offshore. All developers and support staff are also located in Australia.

Security

How do you ensure volunteer data is sufficiently secured?

All data in INVOLVE is encrypted in-transit and at-rest, access is limited to staff accounts protected by strong passwords. Our hosting facility is ISO 27001 compliant.

Do you have a privacy policy?

Yes, you can view our privacy policy here:

https://www.involve.org.au/privacy

What are the terms of service?

You can view our terms of service here:

https://www.involve.org.au/terms

How do you detect data breaches? 

Our developers run a monitoring service

Do you have IT Security Policy and are the underlying governance tested against a benchmark such as the Essential8 Maturity Model?  

We have internal IT policies around access controls, indecent management and so-forth, but these have not been benchmarked.

Support

Who do I contact for help and support for INVOLVE? 

Our knowledge-base is located here: 

https://support.involve.org.au/support/home

You can also go to the Help and Support section of INVOLVE to access INVOLVE Support or send a support request

Online, email and telephone support is available, depending on your plan. Details are available here:

https://www.involve.org.au/pricing

What are your hours of support for technical issues?

Telephone support is available 9-4 AWST, the online helpdesk and knowledgebase is always available.

How do I provide feedback on INVOLVE?

We value your feedback and welcome you to get in touch if you have any feedback on INVOLVE that you would like to share with us. Feedback can be submitted via the Help and Support section of INVOLVE.